Teamwork Makes The Dream Work: Denver’s Tax Compliance & Collection Process Project Highlights
Continuous Improvement requires continuous effort over time, patience, & empathy – teamwork.
Our First Public Service Superhero!
In July, Peak Academy launched our new Public Service Superhero training (PSSH). We ran two cohorts with a Black-Belt inspired curriculum that was modified for the online format and the […]
Front-Line Solutions: How One Employee’s Perspective Changed COVID Problem Solving
If you’ve been through process improvement training, you’ve probably heard the phrase, “go to the gemba”. Gemba comes from the Japanese term meaning “the actual place”. The idea behind this […]
Denver Parks and Recreation High Volume Recruiting
Every year, Denver Parks and Recreation (DPR) hires approximately 1,500 staff to support, run, and maintain the City of Denver’s over 200 City parks, 30 recreation centers, 30 swimming pools, […]
Bright Spot: The DSD Adopt-A-Pod Project: How The DSD Focused on Improving The Use of Existing Resources & Leveraging Outside Community Agencies to Improve Inmate Outcomes
Written by Andrew Jones, Denver Sheriffs Department (DSD) Program Administrator, Downtown Denver Detention Center – July 2020 “I have been working with the DSD and the City and County of […]
Tasty Food to the Rescue!
Have you ever been hungry? I mean, really hungry? Where nothing else seems possible until you get some food in your belly? In America before the pandemic, 11 million children […]
The Power of the Pilot
Many of us like our products to be perfect before sending them into the universe. While this can be a strength, it can also be a limiting weakness. It slows […]
How To Succeed During a Financial Crisis: Part 2 Review of The Healing Organization
In the first review I covered the story about how Jaipur Rugs employs disadvantaged “lower-caste” women in India, and their business philosophy of serving with love and compassion to restore […]
The Grittiest Generation
We have an opportunity to become The Grittiest Generation, will we take it? Throughout the COVID-19 pandemic, I’ve been reading the book Grit by Angela Duckworth. In it, she presents compelling research that it’s the pairing of passion and perseverance, what she calls grit, that makes a person successful.
What Government Needs Now is Performance Management, Sweet Performance Management
How do you know if you’re on track to achieve your goals? For most of us, when it comes to our personal lives, we need some type of data. You […]
How to Deliver on Lingering Action Items – 4 Tips for Success!
If you’ve spent much time with my team, you’ll know that we finish every facilitated workshop or event with a concise list of action items, owners and projected due dates. […]
LinkedIn Profile Team Review Challenge
It’s hard to see yourself clearly sometimes. No one likes to brag, or I should say, no one I like likes to brag. When my fellow Peaker Andy sent us […]
Bright Spot: How The Denver Sheriff Department Improved The Inmate Request Process
In 2019, JaQuale and her team at Denver’s county jail – The Denver Sheriff Department (DSD) improved the “Inmate Request Process,” through a very visual & innovative solution. Instead […]
Find Your Compass
As we rounded the corner from 2019 to 2020, many of us had hoped that this year would be one for the books. A global pandemic wasn’t what we had […]
Be Resourceful and Work with What You’ve Got
At Peak Academy, we heavily stress the importance of working with what you’ve got – no new budget dollars, no additional people, and no new technology. This is one of […]
The Healing Organization: Awakening the Conscience of Business to Help Save the World – Book Review Pt. 1
This is the first of a three-part review of a brilliant book called The Healing Organization: Awakening the Conscience of Business to Help Save the World by Raj Sisodia and […]
