
2020 Peak Academy Year in Review
2020 was a year unlike any other with the onset of the COVID-19 pandemic and the new challenges that we faced along the way. As we continue into 2021, let’s […]
Innovate. Elevate. Repeat.
2020 was a year unlike any other with the onset of the COVID-19 pandemic and the new challenges that we faced along the way. As we continue into 2021, let’s […]
When the Covid-19 pandemic began, agencies all throughout the City and County of Denver were hard at work identifying what they needed to innovate to adapt to the current circumstances. […]
It’s no secret that last year was a difficult one. Safety precautions that were necessary to help contain the spread of COVID-19 had a negative impact on the economy, and […]
In my time as a process improvement specialist at the City of Denver, I have only come across a few individuals who truly possess the essence of public service, and […]
Professional development doesn’t have to cost a lot of money. It takes creative, caring and committed leaders willing to try something new.
Find out what happens when you take a plumbing inspector out of the field and put him into a completely virtual DOTI Black Belt Fellowship. Spoiler alert: record-breaking levels of innovation.
To start, Carissa Mah is one of the most collaborative and dedicated Black Belts in the City & County of Denver (CCD) by way of the Denver Sheriff’s Department (DSD). […]
Joey Hernandez spent his DOTI Black Belt Fellowship with the street sweeping team, saving almost 26 million gallons of water and 668 staff hours in the process.
Introductory Note: In process improvement, we teach the importance of “going to the gemba”. Wade Blamer is a stand-out innovator in the City, and in particular, his innovation superpower is […]
This is part two in our Prompt Payment blog series. You can read the overview post here, and learn more about the city-wide improvements that came out of that. In […]
What happens to black belts after they go through the week long Peak Academy black belt training? This question was posed by the Denver Public Works Executive Director Eulois Cleckley, […]
The City of Denver occasionally receives complaints from contractors that their invoices aren’t being paid timely. Unfortunately, those complaints increased around the end of 2019 and beginning of 2020 and […]
Continuous Improvement requires continuous effort over time, patience, & empathy – teamwork.
In July, Peak Academy launched our new Public Service Superhero training (PSSH). We ran two cohorts with a Black-Belt inspired curriculum that was modified for the online format and the […]
If you’ve been through process improvement training, you’ve probably heard the phrase, “go to the gemba”. Gemba comes from the Japanese term meaning “the actual place”. The idea behind this […]
Every year, Denver Parks and Recreation (DPR) hires approximately 1,500 staff to support, run, and maintain the City of Denver’s over 200 City parks, 30 recreation centers, 30 swimming pools, […]