Denver Black Belt Truly a Step Above a Mile High – Receives 5281 Award
On Wednesday, May 10, 2017, Lt. Debra Thorson of the Denver Fire Department was honored by the City and County of Denver with a 5281 STARS Safety Award. Lt. Debra […]
We Left Our Hearts in San Francisco
This week, Peak Academy traveled to San Francisco to train 30 employees from the City of San Francisco’s Controller’s Office, City Services Auditor team. The employees conducted gemba walks in […]
From DePop-a-lu-la to DePop-a-boo-ya: Changing the Library’s Circulation Process for New Books
Lisa Faliano is a senior library clerk for the books. In 2015, she saved the Denver Public Library $184,280 in soft costs through three innovations. The largest of the three […]
Innovations at the Airport Lift Off with Big Savings
At Denver International Airport, so much of the work required to keep things running smoothly is done well away from the public eye. In the hidden tunnels, offices, and service […]
Changing First Impressions: Jenna Humphreys and Innovations in Animal Protection
For many years, Animal Protection Officers have developed a reputation as dog catchers. Thanks to children’s movies and folklore, residents view Animal Protection Officers with skepticism, perceiving their sole mission […]
The Most Powerful Trait
I recently had a conversation with a colleague interested in applying for a promotion. “I don’t think I have what it takes,” she said, “I don’t have an MBA.” I […]
Transforming 311: A New Vision for the Citizen Experience
Written by Sheila Knight-Fields, Director Denver 311 If you were to look at my LinkedIn profile, you would see the statement, “I’m solution focused and energetic about transforming the business […]
Rejection: A Path Toward Innovation in Customer Service
By Cassie Schoon, Department of Public Works Nobody likes to be rejected. When you build up the courage to ask someone out or apply for a job, rejection is hard […]
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