The Power of Accountability
The Circle is Born Karen Westendorp, Christina Hadera, Hilary Thompson, and Amy Lowell (pictured in the same order above) all work for the Office of Human Relations (OHR) and all […]
Tool Talk: Takt Time, Part III
It’s finally here: the highly-anticipated final takt time post!
Twin Peaks
Written by Inger Brinck, City Performance, Office of the Controller, City and County of San Francisco When I joined the City and County of San Francisco in 2013, I had […]
A New Frontier for Analytics in Denver City Government
On Monday, June 20th, we unveiled our second pilot analytics training, designed for expert data analysts within the City and County of Denver. This training was designed in partnership with […]
No Time to Be a Mentor? Here’s Why Making Time for Another Might be the Most Important Contribution You Make
Last year Peak launched a mentorship program and the results amazed us. Employees with a mentor: Identified 20% more in savings Actualized 40% more in savings One thing Peak has […]
DEN Peak Performance Goes on a Field Trip!
By Cassie Schoon, Performance Specialist, DEN Airport Part of continuous improvement is to reach outside of one’s own immediate experience and view processes from a slightly different perspective. For myself […]
We tried this one technique, and what we found might shock you
You’ll never believe what we just tried.
We Left Our Hearts in San Francisco
This week, Peak Academy traveled to San Francisco to train 30 employees from the City of San Francisco’s Controller’s Office, City Services Auditor team. The employees conducted gemba walks in […]
Providence Innovation Department Staff Take Peak Back to the Ocean State
Building on momentum from attending last October’s Denver Peak Academy Black Belt Class, Chief Innovation Officer Nicole Pollock returned to Providence bursting with ideas to create meaningful impacts within its […]
Making the Greenhouse Glow: Julie Lehman and Innovations in Plants
Julie Lehman has a great job. Instead of going to an office every day, she goes to a greenhouse. Julie and her staff work to order, grow, and distribute all […]
Innovations at the Airport Lift Off with Big Savings
At Denver International Airport, so much of the work required to keep things running smoothly is done well away from the public eye. In the hidden tunnels, offices, and service […]
Have No Fear, A Better Government is Here
Have no fear, your city government is here! This one thing some city governments are doing is changing everything…for the better. If you’re like me before I started working for […]
Tool Talk: Make Takt Time Work for You
Takt time is a tool, not Big Brother. It’s applicable to a variety of situations and can be modified if necessary.
Incremental Changes Bring Wait Times Way Down for Citizens Seeking Licenses
By Stacie Loucks, Director, Excise and Licenses The Denver Post headline read, “Frozen yogurt sweetens the wait time for some at Denver’s Webb building.” In 2012, the Department of Excise […]
One Spoke at A Time
Transforming an okay process into a great one does not happen overnight, it happens one spoke at at time. Just ask the Denver Public Works Transportation & Mobility (PWT&M) bike […]
Give and Take: Finding Success by Building Others Up
Once a quarter, we will review a book meant to empower workers from all sectors to become better managers and employees. This blog post is based on this quarter’s book […]
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