Valerie Herrera serves her community with heart and tenacity, mastering the Peak tools to create equity for those most marginalized in our community.
Last year, the Peak Team implemented a new shared calendaring system using standard event categories in the spirit of balancing our workload, improving our ability to provide coverage for each […]
In 2020 the recreation centers closed for 13 months, and Glen Batista’s department redeployed him five times. This redeployment nudged Glen to work in new environments with other city agencies, […]
This is part three in our prompt payment blog series. You can read the overview post here and learn more about the citywide improvements that came out of that. Denver […]
It’s no secret that last year was a difficult one. Safety precautions that were necessary to help contain the spread of COVID-19 had a negative impact on the economy, and […]
To start, Carissa Mah is one of the most collaborative and dedicated Black Belts in the City & County of Denver (CCD) by way of the Denver Sheriff’s Department (DSD). […]
Joey Hernandez spent his DOTI Black Belt Fellowship with the street sweeping team, saving almost 26 million gallons of water and 668 staff hours in the process.
Introductory Note: In process improvement, we teach the importance of “going to the gemba”. Wade Blamer is a stand-out innovator in the City, and in particular, his innovation superpower is […]
This is part two in our Prompt Payment blog series. You can read the overview post here, and learn more about the city-wide improvements that came out of that. In […]
Continuous Improvement requires continuous effort over time, patience, & empathy – teamwork.
In July, Peak Academy launched our new Public Service Superhero training (PSSH). We ran two cohorts with a Black-Belt inspired curriculum that was modified for the online format and the […]
If you’ve been through process improvement training, you’ve probably heard the phrase, “go to the gemba”. Gemba comes from the Japanese term meaning “the actual place”. The idea behind this […]
Have you ever been hungry? I mean, really hungry? Where nothing else seems possible until you get some food in your belly? In America before the pandemic, 11 million children […]
In the first review I covered the story about how Jaipur Rugs employs disadvantaged “lower-caste” women in India, and their business philosophy of serving with love and compassion to restore […]
We have an opportunity to become The Grittiest Generation, will we take it? Throughout the COVID-19 pandemic, I’ve been reading the book Grit by Angela Duckworth. In it, she presents compelling research that it’s the pairing of passion and perseverance, what she calls grit, that makes a person successful.
If you’ve spent much time with my team, you’ll know that we finish every facilitated workshop or event with a concise list of action items, owners and projected due dates. […]