Joey Hernandez spent his DOTI Black Belt Fellowship with the street sweeping team, saving almost 26 million gallons of water and 668 staff hours in the process.
Introductory Note: In process improvement, we teach the importance of “going to the gemba”. Wade Blamer is a stand-out innovator in the City, and in particular, his innovation superpower is […]
This is part two in our Prompt Payment blog series. You can read the overview post here, and learn more about the city-wide improvements that came out of that. In […]
Continuous Improvement requires continuous effort over time, patience, & empathy – teamwork.
In July, Peak Academy launched our new Public Service Superhero training (PSSH). We ran two cohorts with a Black-Belt inspired curriculum that was modified for the online format and the […]
If you’ve been through process improvement training, you’ve probably heard the phrase, “go to the gemba”. Gemba comes from the Japanese term meaning “the actual place”. The idea behind this […]
Have you ever been hungry? I mean, really hungry? Where nothing else seems possible until you get some food in your belly? In America before the pandemic, 11 million children […]
In the first review I covered the story about how Jaipur Rugs employs disadvantaged “lower-caste” women in India, and their business philosophy of serving with love and compassion to restore […]
We have an opportunity to become The Grittiest Generation, will we take it? Throughout the COVID-19 pandemic, I’ve been reading the book Grit by Angela Duckworth. In it, she presents compelling research that it’s the pairing of passion and perseverance, what she calls grit, that makes a person successful.
If you’ve spent much time with my team, you’ll know that we finish every facilitated workshop or event with a concise list of action items, owners and projected due dates. […]
It’s hard to see yourself clearly sometimes. No one likes to brag, or I should say, no one I like likes to brag. When my fellow Peaker Andy sent us […]
In 2019, JaQuale and her team at Denver’s county jail – The Denver Sheriff Department (DSD) improved the “Inmate Request Process,” through a very visual & innovative solution. Instead […]
As we rounded the corner from 2019 to 2020, many of us had hoped that this year would be one for the books. A global pandemic wasn’t what we had […]
At Peak Academy, we heavily stress the importance of working with what you’ve got – no new budget dollars, no additional people, and no new technology. This is one of […]
Being held accountable for our actions and promises, in theory, is something that we can all agree on. If someone promises to do something we should expect them to go […]
Hello virtual world! Things have been a bit bonkers lately! Maybe you’re working in an emergency response center and your “real job”, the one that you got hired to do, […]