…in 2016, almost half of their cases were taking longer than 90 day to resolve. As of the time of this writing, they have brought the active case load down by 45% and reduced the number of cases lasting longer than 90 days by almost 60%!
On Wednesday, May 10, 2017, Lt. Debra Thorson of the Denver Fire Department was honored by the City and County of Denver with a 5281 STARS Safety Award. Lt. Debra […]
By Sarah Moss, Strategic Programs and Government Affairs Manager, Denver Fire Department May 2017 In early May, I set out from Denver on a road trip to the Great Sand […]
Hiring the Best Talent in Less Time The Department of Human Resources’ Talent and Acquisition Team (OHR-TA) believe that good processes can always be better processes. Their mission is to […]
On March 16, City and County of Denver employees Jamie Torres and Will Chan were honored by the Denver Business Journal as winners of the 2017 40 Under 40 awards. Jamie […]
By Lt. Rob Rock During the Peak Academy’s Black Belt training, several admonitions and suggestions were given concerning how to begin. I thought two were particularly cogent. The first was, […]
Written by Steve Friesen, Director/Curator of The Buffalo Bill Museum and Grave, Denver Parks & Recreation Remember Tom Sawyer? He got a fence painted by persuading his friends to do […]
Dalton Weisshaar attended the Peak Academy Black Belt training in July of 2016 and in just four short months, he has already completed four innovations. Those innovations have saved the […]
Denver’s parks are filled with some of the most amazing flowers and flowerbeds in the state of Colorado.
It is with great pleasure to announce our first ever Peak Performance Celebration (PPC) on Friday, September 30th from 1:30 PM – 3:00 PM in the Webb Municipal Building Atrium. Let’s kickoff […]
By Kathryn Gamelin, Deputy Court Clerk, Westminster Municipal Court Hello from Westminster! My name is Kathryn Gamelin and I graduated from Peak Academy, Cohort 53. As part of a process improvement […]
Written by Jessie Rubin, City Performance, Office of the Controller, City and County of San Francisco I am a proud data nerd. That’s what City Performance does to you. City Performance […]
Sometimes innovation starts with a “No”. Juan Garza, a cashier in Denver Public Works’ Finance and Administration, attempted an innovation shortly after taking Peak Academy’s Black Belt class. He wanted […]
Public Works: Transportation & Mobility (PWT&M) and the Peak Academy Experience By Liz Lorang The inquisitive looks must happen quite a bit when a Denver Peak Academy Process Improvement […]
One of the most important metrics that we calculate in the Peak Academy is value to the customer. While “soft dollar” savings relates to time saved and “hard dollar” savings […]
In fall of 2015, an effort to clean and organize the storage facilities in Denver’s East Parks district started. Both Oxana Trotsenko and Adam Smith set a course for a more […]