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melissapeakacademy

Melissa Wiley manages Denver Peak Academy. Prior to leading the team, she served as a lead analyst for Denver Animal Protection (Denver Animal Shelter) and the Department of Excise and Licenses. She has taught nearly 150 courses on process improvement and data to employees throughout the City and County of Denver, within the private sector, and in local nonprofit organizations. She has been with Denver Peak Academy since 2012. She previously worked for the Children's Hospital of Philadelphia and the United States Department of State. She holds a Master's Degree from the University of Pennsylvania's Fels Institute of Government. In her spare time, Melissa enjoys playing guitar, yoga, trail running, and leading the Denver Animal Shelter's Jog-a-Dog volunteer program. She lives in a suburb of Denver with her husband Craig. Her mission is to infuse joy into all areas of public service.

Black Belt 0

Innovations at the Airport Lift Off with Big Savings

At Denver International Airport, so much of the work required to keep things running smoothly is done well away from the public eye. In the hidden tunnels, offices, and service […]

By melissapeakacademy Posted on January 27, 2016

Black Belt 0

Changing First Impressions: Jenna Humphreys and Innovations in Animal Protection

For many years, Animal Protection Officers have developed a reputation as dog catchers. Thanks to children’s movies and folklore, residents view Animal Protection Officers with skepticism, perceiving their sole mission […]

By melissapeakacademy Posted on January 25, 2016

Best Practices 0

The Most Powerful Trait

I recently had a conversation with a colleague interested in applying for a promotion. “I don’t think I have what it takes,” she said, “I don’t have an MBA.” I […]

By melissapeakacademy Posted on December 7, 2015

Best Practices 0

Transforming 311: A New Vision for the Citizen Experience

Written by Sheila Knight-Fields, Director Denver 311 If you were to look at my LinkedIn profile, you would see the statement, “I’m solution focused and energetic about transforming the business […]

By melissapeakacademy Posted on November 17, 2015

Best Practices 1

Incremental Changes Bring Wait Times Way Down for Citizens Seeking Licenses

By Stacie Loucks, Director, Excise and Licenses The Denver Post headline read, “Frozen yogurt sweetens the wait time for some at Denver’s Webb building.” In 2012, the Department of Excise […]

By melissapeakacademy Posted on November 5, 2015

Best Practices 0

Rejection: A Path Toward Innovation in Customer Service

By Cassie Schoon, Department of Public Works  Nobody likes to be rejected. When you build up the courage to ask someone out or apply for a job, rejection is hard […]

By melissapeakacademy Posted on October 26, 2015

Best Practices 0

Bright Spot: Rachel Ostwald

Rachel Ostwald works with the Denver Parks Department in the Southwest District, which includes the parks of Kenyon, Barnum, Ruby Hill, Washington, and Rosedale. She earned her MBA with a […]

By melissapeakacademy Posted on September 21, 2015

Book Club 0

Give and Take: Finding Success by Building Others Up

Once a quarter, we will review a book meant to empower workers from all sectors to become better managers and employees. This blog post is based on this quarter’s book […]

By melissapeakacademy Posted on September 3, 2015

Best Practices 0

Thank You for Believing in Us: Congratulations to Mayor Michael Hancock on Four More Years

This morning the Peak Academy team joined hundreds of city employees, elected officials, and citizens for Mayor Michael Hancock’s inauguration ceremony. You can read the text of the Mayor’s inaugural […]

By melissapeakacademy Posted on July 20, 2015

Bright Spots 0

Bright Spot: Netia Ingram

Netia Ingram serves at the citywide marijuana management analyst. She has embarked on numerous process improvement efforts since accepting the position and becoming a Black Belt in 2014. Netia worked […]

By melissapeakacademy Posted on July 8, 2015

Best Practices 0

Is Your Agency Ready for Process Improvement? 5 Things You Need Before You Begin

Many people come to Peak Academy wanting to embark on a full scale improvement initiative or hoping to create their own Lean Process Improvement team. Here are some areas to […]

By melissapeakacademy Posted on June 26, 2015

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