Leveraging Shared Calendars in a Hybrid World
Last year, the Peak Team implemented a new shared calendaring system using standard event categories in the spirit of balancing our workload, improving our ability to provide coverage for each […]
Prompt Pay Initiative: The Denver International Airport Team’s “Back to Basics” Approach
This is part three in our prompt payment blog series. You can read the overview post here and learn more about the citywide improvements that came out of that. Denver […]
Planning in the Midst of Chaos: CPD’s Work Prioritization Project
It’s no secret that last year was a difficult one. Safety precautions that were necessary to help contain the spread of COVID-19 had a negative impact on the economy, and […]
Walk the Walk to Talk the Talk
Introductory Note: In process improvement, we teach the importance of “going to the gemba”. Wade Blamer is a stand-out innovator in the City, and in particular, his innovation superpower is […]
Prompt Pay Initiative: Parks and Recreation’s Improvements
This is part two in our Prompt Payment blog series. You can read the overview post here, and learn more about the city-wide improvements that came out of that. In […]
Our First Public Service Superhero!
In July, Peak Academy launched our new Public Service Superhero training (PSSH). We ran two cohorts with a Black-Belt inspired curriculum that was modified for the online format and the […]
Front-Line Solutions: How One Employee’s Perspective Changed COVID Problem Solving
If you’ve been through process improvement training, you’ve probably heard the phrase, “go to the gemba”. Gemba comes from the Japanese term meaning “the actual place”. The idea behind this […]
The Power of the Pilot
Many of us like our products to be perfect before sending them into the universe. While this can be a strength, it can also be a limiting weakness. It slows […]
Find Your Compass
As we rounded the corner from 2019 to 2020, many of us had hoped that this year would be one for the books. A global pandemic wasn’t what we had […]
Leverage Your Process Improvement Tools in Challenging Times
Hello virtual world! Things have been a bit bonkers lately! Maybe you’re working in an emergency response center and your “real job”, the one that you got hired to do, […]
Keeping Engaged! DPL’s Improved Brochure Production Process
If you’ve ever been to a branch of Denver Public Library, you know that there is A LOT going on! The libraries serve as a hub in the community not […]
Checklists: The Power of a Simple Tool
Checklists may seem rudimentary, when in reality, they are anything but. Beyond the psychological benefits of feeling accomplished when we check off tasks, checklists can have real power to transform […]
Thankful
Here at Denver Peak Academy, we often say we have the best jobs (we say it because it’s true). This is largely because we get to see the amazing work […]
Office Hours: Strengthening the Relationship Between Purchasing and Agencies
The Purchasing Division within the General Services Department is responsible for roughly $650 million worth of transactions every year. Behind each of those transactions is a whole team of buyers […]
When Innovation Gets Human
As you may know, Lean methodology was born out of manufacturing (specifically Toyota) and improving the flow of products through machines. While Peak Academy is lean methodology-based and therefore cares about the flow in processes, our team has always believed that the […]
Celebrate Good Times (Come on!)
I recently celebrated a birthday, and I am in the thick of planning the Peak Academy Awards (our team’s big way to celebrate innovations throughout the city over the past […]
Denver Peak Academy 