…in 2016, almost half of their cases were taking longer than 90 day to resolve. As of the time of this writing, they have brought the active case load down by 45% and reduced the number of cases lasting longer than 90 days by almost 60%!
Ever wondered what it takes to train the 12,000 or so employees of the City and County of Denver? Will Probeck and Glenn Feit work in the Training Department of […]
Congratulations to Cohort 58, who just closed out the fourth year of the Denver Peak Academy for us on December 16, 2016. We had a total of 18 individuals representing nine […]
On my commute to work this morning I found myself pondering the complexities of deep frying a turkey and achieving the perfect gravy to mashed potato ratio, and it occurred […]
My name is Macrina Ghiran and I’m a black belt from Cohort 54! I work in the Public Works Finance & Administration Department, and I’m the person in charge of […]
Experts say to write about what you know. When I think about what’s resonating in my life right now and what’s motivating me with my own work, it’s my family […]
That’s not an “Onion” headline; that’s the story of how I joined the rag tag team of process improvement gurus who train and coach employees at all levels to improve […]