Teamwork Makes The Dream Work: Denver’s Tax Compliance & Collection Process Project Highlights
Continuous Improvement requires continuous effort over time, patience, & empathy – teamwork.
Our First Public Service Superhero!
In July, Peak Academy launched our new Public Service Superhero training (PSSH). We ran two cohorts with a Black-Belt inspired curriculum that was modified for the online format and the […]
Front-Line Solutions: How One Employee’s Perspective Changed COVID Problem Solving
If you’ve been through process improvement training, you’ve probably heard the phrase, “go to the gemba”. Gemba comes from the Japanese term meaning “the actual place”. The idea behind this […]
Denver Parks and Recreation High Volume Recruiting
Every year, Denver Parks and Recreation (DPR) hires approximately 1,500 staff to support, run, and maintain the City of Denver’s over 200 City parks, 30 recreation centers, 30 swimming pools, […]
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