Continuous Improvement requires continuous effort over time, patience, & empathy – teamwork.
In July, Peak Academy launched our new Public Service Superhero training (PSSH). We ran two cohorts with a Black-Belt inspired curriculum that was modified for the online format and the […]
If you’ve been through process improvement training, you’ve probably heard the phrase, “go to the gemba”. Gemba comes from the Japanese term meaning “the actual place”. The idea behind this […]
Every year, Denver Parks and Recreation (DPR) hires approximately 1,500 staff to support, run, and maintain the City of Denver’s over 200 City parks, 30 recreation centers, 30 swimming pools, […]