Bright Spot: How The Denver Sheriff Department Improved The Inmate Request Process

JaQuale's Cert Photo — JaQuale celebrates her improvement by accepting her Denver Peak Academy Black Belt (Lanyard) & Certificate.

In 2019, JaQuale and her team at Denver’s county jail – The Denver Sheriff Department (DSD) improved the “Inmate Request Process,” through a very visual & innovative solution. Instead of tracking down the team (DSD) & requesting packets, inmates intuitively (via visual tools) access resource packets via information stations set in most pods of the county jail.

Now, it takes 45% less time to deliver & receive an information/resource packet. Thank you, JaQuale & the DSD Team, for elevating Denver. JaQuale & her team were active in their efforts, to the extent of inmate programs, & management, specifically in the process of identifying and fulfilling information requests created by DSD inmates.

Throughout the improvement of information delivery to DSD inmates, JaQuale & her team consistently collaborated with DSD deputies & other DSD units to identify the inmates’ needs, as mentioned earlier, via brainstorming sessions, action plans, the innovation form (Lean A3), and consistent management of project check-ins.

Instead of tracking down the team (DSD) & requesting packets, inmates intuitively (via visual tools) access resource packets via information stations set in most pods of the county jail.

Posted on April 22, 2020 0 By JerraudPeakAcademy Best Practices Posted in Best Practices, Bright Spots, PEAK TOOLS, Shout Outs, Uncategorized

JerraudPeakAcademy

Jerraud Coleman is a creative, data-driven, focused, and positive Deputy Director for the City and County of Denver's Peak Academy.
For the past seven years, alongside an exceptional team of continuous improvement professionals, he helps direct, generate, and facilitate process improvement events throughout Denver, Colorado, and the nation.
He trains employees of government, non-profits, and other enterprises (nationally, abroad and at all levels) in the principles and methods of continuous improvement, performance, and change management tools like Lean, the Four Disciplines of Execution (Covey), & PDCA (Plan-Do-Check-Act/Adjust).
He also works at promoting and sharing the methods mentioned above via blogs, social media, workshops/improvement events, and conferences.
Jerraud believes that "sharing and talking about continuous improvement tools can help enterprises identify and sustain the elimination of any waste or pain point found within any process or system." Thus, resulting in happier customers, employees, and organizations.
Moreover, regarding his work with the City & County of Denver, Jerraud believes in "creating a world-class place where everybody matters matter," primarily through systems-thinking, more productive, valuable, and efficient processes.
Jerraud holds a BFA (in Integrated Arts) from the University of Colorado, Boulder, a Lean Black Belt certificate from Regis University, and a handful of certifications from Coursera in Data Science tools and methods.