The Denver Peak Academy’s Partnership with the Denver Sheriff Department (DSD) focused on the Senior Leadership Team (SLT) and on creating the DSD’s Performance Management Model & Strategic Plan 2.0. […]
The Denver Peak Academy’s Partnership with the Denver Sheriff Department (DSD) focused on the Senior Leadership Team (SLT) and on creating the DSD’s Performance Management Model & Strategic Plan 2.0. This partnership focused on improving a few processes & measurements like; decreasing Intake Staff Assaults, Use-Of-Force (UOF), and Pod Grievances at the Downtown Detention Center (DDC).
Decreasing Intake Staff Assaults initiated because DSD staff assaults in the Intake area of the DCC increased overtime. Many attacks were occurring during the exchange of custody from the Denver Police Department (DPD) to the DSD. From June 1, 2018, through June 30, 2019, there was a 57% decrease in staff assaults. This decrease is likely due to allowing intake DSD staff to access the situation before removing the restraints.
Moreover, regarding the DSD Intake UOF, From June 1, 2018, through June 30, 2019, there was a 22% decrease in UOF incidents. This decrease is likely due to running more pilots and experiments (Peak Academy tools) that allowed DSD staff to determine when removing restraints. Also, creating a safer environment.
Through the collection and use of data and modern tools like Power BI, DSD’s SLT identified inmate grievances increased in the DDC’s 3C Pod. Further observation revealed that Pod 3C, which houses male inmates with mental health alert assigned by Denver Health Staff, needed more resources and standards. Thus, the DSD implemented a pilot in the 3C Pod, which included consistent staffing, the addition of programs, and an increase in therapy. Since implemented, the pilot resulted in an 86% decrease in grievances from pod 3C. This decrease is likely due to consistent staffing, the addition of programs, and an increase in therapy. Furthermore, the 3C Pod pilot resulted in a 36% decrease in UOF cases within the Pod.
Today, the improvements mentioned above are being sustained and continuously improved. Below you will find a few data sets illustrating the developments highlighted in the above article:
Jerraud Coleman is a creative, data-driven, focused, and positive Deputy Director for the City and County of Denver's Peak Academy.
For the past seven years, alongside an exceptional team of continuous improvement professionals, he helps direct, generate, and facilitate process improvement events throughout Denver, Colorado, and the nation.
He trains employees of government, non-profits, and other enterprises (nationally, abroad and at all levels) in the principles and methods of continuous improvement, performance, and change management tools like Lean, the Four Disciplines of Execution (Covey), & PDCA (Plan-Do-Check-Act/Adjust).
He also works at promoting and sharing the methods mentioned above via blogs, social media, workshops/improvement events, and conferences.
Jerraud believes that "sharing and talking about continuous improvement tools can help enterprises identify and sustain the elimination of any waste or pain point found within any process or system." Thus, resulting in happier customers, employees, and organizations.
Moreover, regarding his work with the City & County of Denver, Jerraud believes in "creating a world-class place where everybody matters matter," primarily through systems-thinking, more productive, valuable, and efficient processes.
Jerraud holds a BFA (in Integrated Arts) from the University of Colorado, Boulder, a Lean Black Belt certificate from Regis University, and a handful of certifications from Coursera in Data Science tools and methods.