We know that filing out an A3 can sometimes be a tricky endeavor, and the metrics section can present the bulk of the challenge. But have no fear! Peak has developed a new way to help you remember what should go in boxes 2 and 3. Try focusing on just these four metric categories to help you establish a current state, envision a future state, and make metrics the MEAT of your innovation.
If you’re not a carnivore, there’s a convenient vegan option: switch around Time to the front and Money to the end of the acronym, and you’ve got TEAM, which we can all agree is a good thing.
A quick note: for some innovations, you might not have something to put in each of the letters. For example, maybe there are no errors to document in your process. That’s great! You don’t need to use all of the metric categories in each A3. MEAT simply helps you remember what to think about when designing and documenting your innovation.
A quick example of how to use MEAT:
Suppose an agency is trying to improve their work order process. They know how many work orders are requested through their system, how long (on average) it takes to process a work order, and how many are successfully processed correctly the first time. Using this information, they can calculate how much money it costs their agency to complete this process. The metrics are listed in the A3 format below:
This MEAT format can also come in handy down in box 8 of the A3 when you are reporting your results. Following the above example through:
We hope this helps you in mastering metrics on your A3s by making things a little easier to remember.