Innovations at the Airport Lift Off with Big Savings
At Denver International Airport, so much of the work required to keep things running smoothly is done well away from the public eye. In the hidden tunnels, offices, and service […]
Changing First Impressions: Jenna Humphreys and Innovations in Animal Protection
For many years, Animal Protection Officers have developed a reputation as dog catchers. Thanks to children’s movies and folklore, residents view Animal Protection Officers with skepticism, perceiving their sole mission […]
Providing a More Consistent Onboarding Experience in Treasury
When Denver Green Belt Sophia Hassman became a tax audit supervisor two years ago, she took over the training of new staff tax auditors. In previous years, the audit unit […]
Congratulations to Black Belt Cohort 45 (Mt. Eolus Peak)
We are excited to announce the graduation of our 45th Black Belt class – Mt. Eolus Peak! With 20 participants, (18 City and County of Denver employees, 2 outside participants) we have […]
This One’s for you! Denver Public Library Customer
Innovation comes in all forms! Check out the Denver Public Library’s “Dear Future Customer” informational music video! Click here
Dear Peak Trainees, Congrats!
Dear Peak Trainees, Thank you. Thank you for your continued support, your enthusiasm, your inspiring stories, and your never-ending quest to improve the customer experience. It was your innovations, commitment, and drive that caused the Harvard Ash Center to name Peak Performance as a semifinalist for the 2015 Innovations in American Government Award. The accumulation of your ideas has saved […]
Have No Fear, A Better Government is Here
Have no fear, your city government is here! This one thing some city governments are doing is changing everything…for the better. If you’re like me before I started working for […]
Denver Peak Academy 